I often receive phone calls to my office from dentists wanting to know the legal requirements for responding to a patient’s request for a copy of their dental records, or alternatively, requests from attorneys or document retrieval services presenting a business affidavit for signature and notarization for the purposes of litigation involving a patient.
In the first instance, when a patient requests a copy of their dental records, the answer is found in TSBDE Rule 108.8(f), which reads as follows:
“A dentist shall furnish copies of dental records to a patient who requests his or her dental records. Requested copies including radiographs shall be furnished within 30 days of the date of the request, provided however, that copies need not be released until payment of copying costs has been made. Records may not be withheld based on a past due account for dental care or treatment previously rendered to the patient.”
According to the language of this rule (“shall”), patients are entitled to a complete copy of their dental records, and the Texas dentist has thirty (30) days to comply with the request. Please note that the type or form of the request is not specified, as there is no distinction as to whether the request must be in writing as opposed to a verbal request; therefore, the copy of the records must be furnished to the patient within thirty (30) days of the request, regardless of whether it is made verbally (including over the telephone) or in writing.
The only exception is that parents of adult children are not entitled to a copy of their adult children’s records, even if the parents paid for the dental services. Additionally, be mindful that the records can not be withheld for an overdue account balance, but only for the costs of copying the records [the fees for which are regulated, and set forth in TSBDE Rule 108.8(g)].
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